Steve is the founder of Intelligent Performance and created the business in 2004 with the vision of providing small and medium sized businesses with the same customer care, and service levels that a multinational business would receive. Steve is dedicated to providing our customers with an appropriate IT solution to benefit their businesses productivity, as he understands the importance and the opportunity a strong, reliable IT infrastructure can bring.
Having previously served in the British Army for 9 years, Nick is the Technical Director and has been providing IT support to small and medium sized businesses with Intelligent Performance for 10 years. Nick calls on his organisational skills to mentor the Technical team in the delivery of IT Strategies, solutions and helpdesk support. Nick is usually found in the office or on site, supporting and advising our customers.
“Customers deal with me because they have a technical problem that needs to be sorted quickly.”
As a senior engineer that has been with Intelligent Performance for 6 years, Michael works on the support desk and helps manage/action technical projects. He appreciates that not all of our customers are trained in IT so brings a human approach to technical issues and advice.
“I enjoy bringing order to chaos and I always try to put our customers at ease with the technology they’re dealing with. As one of the senior engineers at Intelligent Performance I am responsible for providing a quick solution for all technical issues.”
Customer satisfaction is at the heart of everything Grant does at Intelligent Performance and he has been providing technical consultancy and project services to our customers since 2010.
“I love being part of a great Technical Team that’s always happy to help; customers usually deal with me in delivering strategies for network and cloud implementations”
With a background in electronic communication engineering, Michael brings first class problem solving to produce unique solutions to our customers problems helping add value to their network. Michael’s experience in programming LAMP / WAMP web services and configuring ad polices for lockdowns is second to none, and the list of his skills could go on.
“I’m the real techie geek amongst the team – when I’m not fixing customer issues, you’ll find me working on a K-9 Autonomous robot model.”
Part of the front line support team, David faces different support challenges each day, especially when being the point of contact for our largest customer. He understands that IT can be confusing for non-technical users, and never speaks “techie” to our customers when dealing with them.
“Customers deal with me because they need someone who speaks plain English to fix their technical issue.”
Samantha joined Intelligent Performance in 2014 to boost the customer service levels as she has 10 years’ experience working for a high end hotel chain. Sam has also been working closely alongside Steve on marketing tools and boosting branding of Intelligent Performance.
“Customers deal with me as I’m all about exceeding the customers’ expectations, helping answer any queries they may have, or delegating it to the appropriate person.”
Jack joined our team in 2014, and works closely with Steve to ensure that Sales enquiries are met with a quick and helpful response, customer service is always at the forefront of everything that Jack does.
“Customers deal with me when they have a sales enquiry that needs to be actioned efficiently. I always make sure the customers’ needs are put first, to help develop strong relationships with the customer.”
1st line support engineer, Elliot has very quickly developed his skillset with Intelligent Performance, which allows him to assess any IT issue situation and apply quick and reliable IT solutions with a jargon free manner.
“Customers speak to me because I’m easy to talk to and make getting support very simple”
Darren is a talented professional with over 23 years of visible achievements in both user-driven and technological industries. Expert troubleshooting skills, effective communication, and accurate needs assessment abilities to consistently contribute to increase Support levels.
“Dedicated to help resolve any IT issues that our customers have with a friendly, cheerful and professional manner with a high level of quality support”
Loraine is our Office Manager and brings more than 20 years office management experience and combines a friendly, approachable manner with efficient project management, HR, accounts, troubleshooting, customer service and negotiation skills.
“Customers deal with me as I liaise with technical engineers and our sales team, making sure communications are never lost and enquiries are dealt with promptly.”