Steve Thompson

Steve is the founder of Intelligent Performance and created the business in 2004 with the vision of providing small and medium sized businesses with the same customer care, and service levels that a multinational business would receive. Steve is dedicated to providing our customers with an appropriate IT solution to benefit their businesses productivity, as he understands the importance and the opportunity a strong, reliable IT infrastructure can bring.

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Nick Simmonds

Having previously served in the British Army for 9 years, Nick is the Technical Director and has been providing IT support to small and medium sized businesses with Intelligent Performance for 10 years. Nick calls on his organisational skills to mentor the Technical team in the delivery of IT Strategies, solutions and helpdesk support. Nick is usually found in the office or on site, supporting and advising our customers.

“Customers deal with me because they have a technical problem that needs to be sorted quickly.”

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Technical Director
Michael Oxtoby

As a senior engineer that has been with Intelligent Performance for 6 years, Michael works on the support desk and helps manage/action technical projects. He appreciates that not all of our customers are trained in IT so brings a human approach to technical issues and advice.

“I enjoy bringing order to chaos and I always try to put our customers at ease with the technology they’re dealing with. As one of the senior engineers at Intelligent Performance I am responsible for providing a quick solution for all technical issues.”

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Senior Engineer
Grant Bean

Customer satisfaction is at the heart of everything Grant does at Intelligent Performance and he has been providing technical consultancy and project services to our customers since 2010.

“I love being part of a great Technical Team that’s always happy to help; customers usually deal with me in delivering strategies for network and cloud implementations”

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Technical Consultant
Samantha Mellor

Samantha joined Intelligent Performance in 2014 to boost the customer service levels as she has 10 years’ experience working for a high end hotel chain. Sam has also been working closely alongside Steve on marketing tools and boosting branding of Intelligent Performance.

“Customers deal with me as I’m all about exceeding the customers’ expectations, helping answer any queries they may have, or delegating it to the appropriate person.”

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Customer Service
Elliot Dunne

1st line support engineer, Elliot has very quickly developed his skillset with Intelligent Performance, which allows him to assess any IT issue situation and apply quick and reliable IT solutions with a jargon free manner.

“Customers speak to me because I’m easy to talk to and make getting support very simple”

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IT support
Darren Moore

Darren is a talented professional with over 23 years of visible achievements in both user-driven and technological industries. Expert troubleshooting skills, effective communication, and accurate needs assessment abilities to consistently contribute to increase Support levels.

“Dedicated to help resolve any IT issues that our customers have with a friendly, cheerful and professional manner with a high level of quality support”

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IT Support
Loraine Huggett

Loraine is our Office Manager and brings more than 20 years office management experience and combines a friendly, approachable manner with efficient project management, HR, accounts, troubleshooting, customer service and negotiation skills.

“Customers deal with me as I liaise with technical engineers and our sales team, making sure communications are never lost and enquiries are dealt with promptly.”

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Office Manager

Home of the highest levels of customer care and IT support, based in Crawley; delivering unrivalled support and business IT advice across Sussex, Surrey and the South East of England.


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